In today’s workplace, anyone who is responsible for training knows the role gets difficult. Some companies are lucky to have a very disciplined training program. Others have made the training role somebody’s second or third job. Yet even in the best environments, training employees remains a continuous challenge.
The rapid changes at work are causing significant pain. It’s an inevitable rollercoaster and every employee is along for the ride. We know that customers and employees will change over time. We also know that company products and services are likely to change as well. And, while some companies stay the same for decades, change eventually happens.
The truth is, change is the real training challenge.
How does your employee training program respond to change? When do new employees finally learn what they need to know? How long does it take to create new content? Does the leadership team position those responsible for training as the solution?
Training Employees at the Speed of Business
Everything is moving fast. Even for the companies that always stay the same, we know their product might change. If the product and company don’t change, the people do, or a policy does. Whether it’s the company, your products, or the people, training content needs to be up to date and delivered quickly.
Any educational role in every company should be in the lead. Getting learning & development professionals ahead of everyone is the best way to keep employees up to speed and on the same page.
When training doesn’t lead, everyone lags.
Company & Employee Knowledge Management
Corporate learning professionals need help and time from subject matter experts. If they create complex lengthy training content loaded with lots of information, they may leave employees lost in translation. Most company documentation and internal Wikis are way out of date, and word of mouth becomes an unreliable source of truth. Remember the telephone game?
Keep training content (data, information, knowledge)
in a fast and flexible format that anyone can understand.
Employee training takes time. This is a big part of the challenge spanning content creation through scheduling. Taking employee time to gather knowledge, or even just getting people in a classroom is taking away from work productivity. What we really need is more effective training as opposed to more time for training.
Consider how much time your training program takes employees away from their job. How could your training strategy unintentionally invite employees to waste time? Does your software prevent employees from pressing the “Next” button?
The best way to manage change is to accept it. The next best way is to prepare.– Anonymous
Employee training should be optimized for time first and content second.
Employee training challenges come from company change. Software platforms that don’t efficiently manage knowledge and support the pace of the business while respecting everyone’s time simply can’t keep up.