Training for Employees in
Customer Service & Support
How does IT feel?
Like no one really knows how to or wants to help you?
Angry, frustrated, and mad like a customer ready to leave?
Confused, skeptical, and like you can’t trust the company?
Like the company has problems or is unable to support customers properly?
Customers want to feel good about your company and the service and support they receive.
When they call for help and support, they want answers to the questions they have .
Customer service & support matters
What matters most? Customers get answers to their questions. That’s why they contacted you.
Your people need to know the answers to customer’s questions right away.
If customer service doesn’t know, they should be able to find out.
CSAT, NPS, call times and other metrics are directly impacted by knowledge.
Happy customers get clear answers to their questions from representatives fast.
Customer service & support employee training with QKnow
QKnow makes sure customer service representatives provide the best possible support by knowing the answers to the questions customers have.